Terms and Conditions & Policies
TERMS & CONDITIONS OF USE AND DISCLAIMER
By using phyllisbrown.co.nz, Phyllis Brown Ltd or any of Phoenix Holdings NZ (2013) Ltd services incluiding its facebook pages, social media sites, blogs, youtube channels or email comunications, ect. You agree to these conditions. Please read them carefully.
Cancellation fee on personal sitting and phone or skype sessions
All appointments must be cancelled with 48hrs notice. If cancelling after that period there is a $25 cancellation fee applied as this appointment can not be rebooked in that short period of time.
All content included in or made available by Phoenix Holdings NZ (2013) Ltd or any of its subsidiaries through phyllisbrown.co.nz and its related services. Including but not limeted to text, images, graphics, logos, digital downloads and audio clips or any other media is the property of Phoenix Holdings NZ (2013) Ltd and is protected international copyright laws.
Logos and names contained within this site are trademarks Phoenix Holdings NZ (2013) Ltd, Phyllis Brown and Phyllis Brown Ltd may not be used in connection with any product or service, nor used in any manner that disparages or discredits Phoenix Holdings NZ (2013) Ltd or Phyllis Brown. Trademarks owned by Phoenix Holdings NZ (2013) Ltd, Phyllis Brown and Phyllis Brown Ltd may be used only with the written permission of the trademark owner.
Gift products -Refund policy
You may return new or unopened items sold by Phoenix Holdings NZ (2013) Ltd on the phyllisbrown.co.nz website within 30 days for a full refund, providing the conditions of the consumer guarentees act (1993) are met. Refunds will not be given for downloaded files including but not limited to music, mediations and courses.
Items are shipped back to Phoenix Holdings NZ (2013) at your own expense. We strongly advise that you purchase proof of postage, shipment tracking or insurance when you ship items for return as Phoenix Holdings NZ (2013) Ltd will not be held responsible for any items which are lost by any mail carrier or courier.
If you have requested a replacement item this will be shipped to you within two weeks of your item having reached us. If you have requested a refund this will be made to your original payment method within two weeks of your returned item having reached us.
Disclaimer of warranties
The information and products on this website are provided "as is" and "as available". Phoenix Holdings NZ (2013) Ltd makes no representations or warranties of any kind, expressed or implied, as to the operation of Phoenix Holdings NZ (2013) Ltd or the information, content, materials, products including downloaded files and software or other services included on or otherwise made available to you through phyllisbrown.co.nz or any other service, unless otherwise specified in writing.
You expressly agree that use of the phyllisbrown.co.nz website is at your sole risk. To the full extent permissible by applicable law, Phoenix Holdings NZ (2013) Ltd disclaims all warranties either expressed or by implied, including but not limited to, warranties of merchantability or fitness for a particular purpose. Phoenix Holdings NZ (2013) Ltd does not warrant that services, content, material, products, including downloaded files and software, or other services made available to you through phyllisbrown.co.nz or electronic communications sent from Phoenix Holdings NZ (2013) Ltd are free from viruses or other harmful components.
Phoenix Holdings NZ (2013) Ltd disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of or any way related to:
(a) any errors or omissions from this site and its content, including but not limited to technical inaccuracies and typographical errors,
(b) any third party websites or content therein directly or indirectly accessed through links in this site, including but not limited to any errors in or omissions therefrom, the unavailability of this site or any portion thereof,
(c) your use of this site, or
(d) your use of services, equipment, products and software in connection with this site.
Student & teacher course fees structure and refund policy
Student course fees are non-negotiable and set by The Phoenix Light Foundation. Minimum deposit is required on course registration and all course fees must be paid by the end of the course if not beforehand. Refund on course fees will only be given if the course is withdrawn or cancelled, deposit will be retained for administration costs.
Teacher training course fees are non-negotiable and set by The Phoenix Light Foundation. Minimum deposit is required on course registration and all course fees must be paid by the end of the course if not beforehand.
Cancelation or refund policy below:
- 8 weeks before course start date, deposit will be retained and rest of course fee refunded.
- 4 weeks before course start date, deposit and 50% of course fee will be retained and the rest of the course fee refunded
- 1 week before course start date, no refund give. All course fee and deposit will be retained.
The material and information on our website is provided solely for entertainment or promotional purposes.
Changes are made periodically to Phoenix Holdings NZ (2013) Ltd documents including general information and information on events and schedules, and these changes may or may not be reflected in the materials or information present on the phyllisbrown.co.nz website. Additionally, because the website is frequently under development, materials and information may be deleted, modified, or moved to a different part of the website by us and without notice.
Phoenix Holdings NZ (2013) Ltd
Taurus Group Limited, Level 1, 22 Foster Street, Christchurch, 8011 , New Zealand
Edited - 27th September 2017
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
You can visit our Website, read materials, and browse the Website’s contents without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.
INFORMATION YOU VOLUNTEER
We collect personally identifiable information that you enter on the Website or otherwise volunteer to us (such as your name, e-mail address, credit card number, home address, phone number, and/or similar information), when you contact us to, among other things, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future experiences for you, improving our operations, and communicating with you.
INFORMATION COLLECTED AUTOMATICALLY
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies” and we obtain certain types of information when your web browser accesses our Website or advertisements and other content served by us or on our behalf on other web sites. We may also automatically collect your Internet Protocol and referring web site addresses, browser type and domain name. This information helps facilitate your online experience on our Website. We use “cookies” to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities. You can turn off cookies, but that will affect your online experience. Please see below for more detail on cookies.
WHAT DO WE DO WITH THE COLLECTED INFORMATION?
We use collected information to evaluate and administer our Website, fulfil your requests, respond to any future problems, such as difficulties in navigating our Website or accessing certain features, and to gauge user trends.
As in any transaction, when you purchase products by credit card, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. We will not otherwise provide any personal data to your credit card company without your permission. We and our technical and fulfilment agents, partners and consultants follow carefully proscribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements.
HOW DO WE SHARE PERSONAL INFORMATION?
Personal information is available to us and the technical and fulfilment agents, partners and consultants who make our Website available to you. Anonymous information is available to our affiliates, sponsors and partners.
Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making our Website and its contents available. All companies working for and with us must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law.
We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our Website and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.
Your web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use our Website. You have the ability to accept or decline cookies by modifying your browser. Our Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
You may unsubscribe to any of our online e-mail updates by following the unsubscribe instructions in the body of any e-mail message. We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail. You may also continue to receive information from those third parties to whom your information was previously disclosed.
SECURITY OF YOUR PERSONAL INFORMATION
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis.
VISITORS OUTSIDE NEW ZEALAND
Our Website and the servers that make this Website available worldwide are located in New Zealand. The Internet laws in New Zealand govern all matters relating to this Website. Any information you provide in subscribing to our Website or registering or ordering at our Website will be transferred to New Zealand. By visiting our Website and submitting information, you authorize this transfer, processing and use.
THE NEW ZEALAND PRIVACY ACT
Under the New Zealand Privacy Act 1993 section 59, New Zealand residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a New Zealand resident and would like a copy of this notice, please submit a written request to the following address: The Phoenix Light Foundation Ltd. 631 Shands Road, RD 6, Christchurch, 7676 New Zealand. In your request, please specify that you want a “Your New Zealand Privacy Acts Notice”. Please allow at least 30 days for a response.
CONDITIONS OF USE, NOTICES AND REVISIONS
The Phoenix Light Foundation
631 Shands Road
Christchurch, 7676 New Zealand
You may return new or unopened items sold by The Phoenix Light Foundation within 30 days for a full refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Downloadable Courses & Software Products
Paper products – note books, oracle decks, gift cards
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your refund will be processed, and a credit will automatically be applied to your online account or original method of payment, within a certain amount of days of receipt of faulty goods.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Phoenix Light Foundation
631 Shands Road
Gift certificates are valid for a 12 month period from date of purchase. They can be used for other Phoenix Light Foundation products, courses or merchandise. Once the expiry date has been reached or surpassed the certificate is null and void and cannot be redeemed.
To return your product, post it to:
Phoenix Light Foundation
634 Shands Road
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your physical location, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we highly recommend you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CUSTOM DUTIES AND TARIFFS
For our international customers, any shipping charge added to your shipment does not include any duties and/or taxes that an individual country may impose upon import. You are responsible for any such duties and/or taxes that may be levied by the country where the product is imported.
LIVE WORKSHOP COURSE OR ONLINE COURSE
All deposits are non-refundable, but they are transferable to another live workshop course.
If you cancel on the start date, do not show up, or leave an event early for any reason, no refund will be available or if you attend a workshop and are dissatisfied with its presentation or content, no refund will be available.
Updated January 25, 2018